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- How quickly can I get my order?
We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Kaamy Express. Kaamt Express products are delivered within 24 hours in Karachi, and within 48 hours in Lahore and Islamabad.
- My order is delayed. What should I do?
We are sorry that your order is delayed. You can follow its progress by entering your tracking number on our tracking portal. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team 24/7 at [email protected] or you can contact us through Live Chat. (9am - 11pm).
- How do I cancel my order?
If your order is not yet on its way to you, your order is eligible for cancellation, "Cancel Button" will indicate on your desired order that you wish to cancel. Click on "My Account" and click on "My Orders" in the drop-down Once you see your order, click the "Cancel" Button Fill out the cancellation request form 1. Choose the item(s) you need to cancel 2. Make sure you read and agree with the cancellation policy 3. Select your cancellation reason 4. Click on "Submit" If your order is already on its way to you or if you have already received your order, you may be able to return your product
- How do i pay on Kaamy?
We have the following payment methods through which you can make a payment:
- Cash On Delivery
- Credit/Debit Card
- Easypay Mobile Account
- Easypaisa Shop
- Monthly Installments
- HBL Direct Transfer
- Are there any hidden charges when I make a purchase on Kaamy?
There are no hidden charges when you make a purchase on Kaamy. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the rider.
- Does Kaamy offer installment plans?
Yes, Kaamy offers Asan Easy Monthly Installment (EMI) plan on Zero Markup/Processing Fee/Down Payment for Credit Card Holders of Standard Chartered Bank, Silk Bank.